Berrelhas complies with its obligations under the Data Protection Act and the Act on the processing of personal data and the protection of privacy in the electronic telecommunications sector. Our Privacy and Cookies Policy explains how we will treat any personal information you provide when using this website and the services we provide through it.

1 – Data Collection and Recording

Berrelhas is committed to protecting the privacy of users of its website and, as such, only collects personal information from those who voluntarily provide it, and only uses it for the purposes for which it was provided.

The personal data collected by Berrelhas is processed automatically and is used to manage customer records, services, and support requests. The collection and processing of personal data is also intended for use by Berrelhas for the purposes of:

Ensure the normal functioning of the contracted service, namely by providing data for its management and billing;
Communicate scheduled interventions, report problems and/or other situations of relevance and/or impact on your services or support channels;
Promote the communication required by contract, using the stipulated means (General Conditions of Service Provision);
Sending general and advertising information about Berrelhas and the services it provides.
The data provided is integrated into a database, and its processing is automated, organized, and maintained directly by Berrelhas in accordance with Law 67/98 of October 26. Minors under the age of 18 must obtain permission from their parents or guardians before accessing or providing personal data on the website.

2 – Rectification or deletion of the data provided

2.1 – Provision of data and rectification

Under applicable law, users have the right to access and rectify their data. Berrelhas therefore offers customers permanent access to their data, enabling them to rectify it at any time.

2.2 – Free provision of data and acceptance of this privacy policy

Any user may freely choose whether or not to provide their data.

Filling out the customer form, contact form, quote request, and newsletter subscription form is considered voluntary provision of data and is understood as a declaration of acceptance by the customer of this privacy policy, as well as the processing and storage of this data by Berrelhas for the commercial purposes for which it is intended.

Therefore, Berrelhas reserves the right to store and use the data provided by the customer until the customer expressly requests its deletion.

2.3 – Data deletion

Although Berrelhas does not undertake to store customer data after the deadlines for renewal of its services have been exceeded and/or after termination of the contract without express information to that effect, Berrelhas cannot ascertain with certainty whether or not the customer wishes to remain registered as a Berrelhas customer.

If you no longer wish to be contacted by Berrelhas and do not want Berrelhas to store your data, you must expressly request the deletion of your data from our databases.

For questions related to the processing of your personal data, you can contact Berrelhas through the following means:

Phone (+351) 232 470 500 (Cost of call to national landline)
Email: geral@berrelhas.pt

3 – Security and use of your information

Berrelhas undertakes not to sell, rent, transmit or otherwise disclose to third parties any personal data sent by users of our website, without prejudice to doing so with the user's authorization or when legally required to do so. Berrelhas ensures that, as far as is reasonable and feasible, appropriate technical measures have been adopted and organized to protect personal data against accidental or unlawful destruction, alteration, and/or unauthorized disclosure of personal data.

Any attempt to violate the database of this website will be subject to criminal prosecution and criminal charges, as provided for in Portuguese legislation on databases, and may result in civil and criminal liability.

4 – Retention of personal information

After collecting individualized personal information voluntarily provided by the user, Berrelhas will store and maintain it for the period necessary for the purpose of its processing, until otherwise instructed, or until the law requires its deletion.

The storage of this information allows Berrelhas to continue providing personalized services without interruption, unless the User expressly objects.

Despite this, Berrelhas is not obliged to store customer data after the deadlines for renewal of all its services have been exceeded, without these being paid for.

5 – Responsible entity

The entity responsible for processing the Database is Berrelhas, headquartered at Rua Major Monteiro Leite, Cinfães, Portugal. Any interested party may contact it through the following contacts:

Phone (+351) 232 470 500 (Cost of call to national landline)
Email: geral@berrelhas.pt

6 – Cookies

Cookies are small pieces of text sent to your browser by the websites you visit. Cookies play an important role; without them, using the web would be a much more frustrating experience.

Cookies are files that are stored on your computer and are intended solely to simplify your browsing experience on berrelhas.pt, facilitating your next visit and making the berrelhas.pt website more useful to you (these cookies cannot contain viruses or be executed, as they are not active files).

Cookies are stored on the terminal equipment and accessed by our website only because and when the user gives his/her consent through active behavior and through a free decision embodied in the acceptance of navigation on our website, based on clear and complete information in the terms explained below, in particular regarding the purpose of the processing.

These cookies can only be read by berrelhas.pt and by you.

The cookies we use and what their functions are:

Strictly necessary cookies – these are essential cookies that allow our website to respond to any action you take on the site, such as completing a search form. The website will not function properly if this cookie is not used.

Analytical cookies – These cookies enable analytics software. This software helps analyze our website visitors and provide anonymous information, such as browsers used, return visitors, and responses to marketing activities. This information helps us improve the website and your online experience.

Functionality Cookies – These are cookies that save user preferences regarding website usage, so that it is not necessary to reconfigure the website each time you visit it.

Permanent cookies – These are cookies stored on access devices (computer, cell phone, smartphone, or tablet) at the browser level and are used whenever the user revisits the website. They are generally used to direct navigation according to the user's interests, allowing for a more personalized service;

Session cookies – These are temporary cookies that are generated and remain available until you log out. The next time you access your web browser, the cookies will no longer be stored. The information obtained allows you to manage sessions, identify problems, and provide a better browsing experience.

The user may accept, reject, or delete cookies by selecting the appropriate settings in their browser. Disabling cookies may prevent some of our web services from functioning properly.

For more information about cookies, including to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. If you do not want your website visits to be tracked by Google Analytics, go to http://tools.google.com/dlpage/gaoptout

7 – Acceptance of these terms

By using this website, you agree to the collection and use of your information as set out in this Cookie Policy.