Privacy Policy

How we handle your data

A MUV cumpre com as obrigações que para si decorrem da Lei de Proteção de Dados e da Lei de tratamento de dados pessoais e de proteção da privacidade no sector das telecomunicações eletrónicas. A nossa Política de Privacidade e Cookies explica como iremos tratar qualquer informação pessoal que nos fornecer quando usar este website e os serviços que, por este meio, disponibilizamos.

1 – Data Collection and Recording

MUV is committed to protecting the privacy of users of its website and, as such, only collects personal information from those who voluntarily provide it, and only uses it for the purposes for which it was provided. Personal data collected by MUV is processed automatically and is used to manage customer records, services, and support requests. The collection and processing of personal data is also intended for use by MUV for the purposes of: Ensuring the normal functioning of the contracted service, namely by providing data for its management and billing; Communicating scheduled interventions, reporting problems and/or other situations of relevance and/or impact on its services or support channels; Promoting the communication required by contract, using the means stipulated for this purpose (General Conditions of Service Provision); Sending general and advertising information about MUV and the services it provides The data provided is integrated into a database, and its processing is automated, organized, and maintained directly by MUV in accordance with Law 67/98 of October 26. Minors under the age of 18 must obtain permission from their parents or guardians before accessing or providing personal data on the website.

2 – Rectification or deletion of the data provided

2.1 – Provision of data and rectification

Under applicable law, users have the right to access and rectify their data. MUV therefore offers customers permanent access to their data, enabling them to rectify it at any time.

2.2 – Free provision of data and acceptance of this privacy policy

Any user may freely choose whether or not to provide their data. Filling out the customer form, contact form, quote request, and newsletter subscription form is considered voluntary provision of data and is understood as the customer's declaration of acceptance of this privacy policy, as well as the processing and storage of this data by MUV for the commercial purposes for which it is intended. Therefore, MUV reserves the right to store and use the data provided by the customer until the customer expressly requests its deletion.

2.3 – Data deletion

Although MUV does not undertake to store customer data after the deadlines for renewal of its services have been exceeded and/or after termination of the contract without express information to that effect, MUV cannot ascertain with certainty whether or not the customer wishes to remain registered as a MUV customer. If it is in the customer's interest to no longer be contacted by MUV and for MUV to no longer store their data, they must expressly request the deletion of their data from our databases. For questions related to the processing of your personal data, you can contact MUV through the following means: Phone: (+351) 232 427 493 (Call to the national landline network) Email: muv@cmviseu.pt

3 – Security and use of your information

MUV undertakes not to sell, rent, transmit or otherwise disclose to third parties any personal data sent by users of our website, without prejudice to doing so with the user's authorization or when legally required to do so. MUV ensures that, as far as is reasonable and feasible, appropriate technical measures have been adopted and organized to protect personal data against accidental or unlawful destruction, alteration, and/or unauthorized disclosure of personal data. Any attempt to violate the database of this website will be subject to criminal prosecution and criminal complaint, as provided for in Portuguese legislation on databases, and may result in civil and criminal liability.

4 – Retention of personal information

After collecting individualized personal information voluntarily provided by the user, MUV will store and maintain it for the period necessary for the purpose of its processing, until otherwise instructed, or until the law requires its deletion. The storage of this information allows MUV to continue to provide personalized services without interruption, unless the user expressly objects. Despite this, MUV is not obliged to store customer data after the deadlines for renewal of all its services have been exceeded, without these being paid for.

5 – Responsible entity

The entity responsible for processing the Database is MUV, headquartered at Rua Major Monteiro Leite, Cinfães, Portugal. Any interested party may contact it through the following means: Phone: (+351) 232 427 493 (Call to the national landline network) Email: muv@cmviseu.pt

6 – Cookies

Cookies are small pieces of text sent to your browser by the websites you visit. Cookies play an important role; without them, using the web would be a much more frustrating experience. Cookies are files that are stored on your computer and their sole purpose is to simplify your browsing experience on berrelhas/muv.pt, making your next visit easier and the berrelhas/muv.pt website more useful to you (these cookies cannot contain viruses or be executed, as they are not active files).Cookies are stored on your device and accessed by our website only because and when you give your consent through active behavior and by making a free decision to accept browsing on our website, based on clear and complete information as explained below, namely about the purpose of processing. These cookies can only be read by berrelhas/muv.pt and by you. The cookies we use and their functions: Strictly necessary cookies – these are essential cookies that allow our website to respond to any action you take on the website, such as completing a survey form. The website does not function properly if this cookie is not used. Analytical cookies – these are cookies that enable the analytics software to function. This software helps us analyze our website visitors and provide anonymous information, such as browsers used, returning visitors, and response to marketing activities. This information helps us improve the website and your online experience. Functionality cookies – these are cookies that store user preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it. Permanent cookies – these are cookies that are stored on access devices (computer, mobile phone, smartphone, or tablet) at the internet browser level and are used whenever the user visits the website again. In general, they are used to direct navigation according to the user's interests, allowing for a more personalized service; Session cookies – these are temporary cookies that are generated and available until the session is closed. The next time the user accesses their internet browser, the cookies will no longer be stored. The information obtained allows us to manage sessions, identify problems, and provide a better browsing experience. You can accept, refuse, or delete cookies by selecting the appropriate settings in your browser. Disabling cookies may prevent some of our web services from functioning properly. For more information about cookies, including which cookies have been installed and how they can be managed and deleted, visit www.allaboutcookies.org. If you do not want your visits to websites to be tracked by Google Analytics, go to http://tools.google.com/dlpage/gaoptout Acceptance of these terms By using this website, you consent to the collection and use of your information as set out in this Cookie Policy.